Our product heavily utilises the “Cloud” – a.k.a. the Internet. This cloud that everybody keeps talking about is business as usual, and has been around practically since the time some kids attached a long piece of string to two empty cans. All this cloud stuff is mightily handy, especially as it allows us to do some very nifty things with storing and backing up your files. As you create and save new files, we back them up right away, and if you make a mistake, such as saving a wrong version, we can recall all previous versions of these files for you, either 90 days back or the last 100 versions, whatever comes first. We run a very sophisticated management system that keeps an extremely detailed track of the state of all your machines. We constantly monitor for changes, and work proactively to make sure that your systems stay running. All this is to make your life as easy as possible, with as few issues as possible. In this day and age, Internet Access is critical, for you, as well as for us, so we make sure our systems are always on, and always connected. With that in mind, we take special technical measures to ensure your continued connectivity.